Major release. Five new user-facing features: page content indexing, cart-aware chat, verified order tracking, smart lead capture, and a revenue analytics dashboard. GDPR-ready (DSAR + erasure via WP Privacy Tools). New Trill Cloud backend with stateful conversations and a clearer 50 conversations\/month free trial. Trial is re-registered automatically on update \u2014 no merchant action required.<\/p>","1.2.4":"
Housekeeping release. The plugin is now listed as "Trill AI Product Chat for WooCommerce" to comply with WordPress.org naming guidelines. No functional changes \u2014 safe update for all users.<\/p>","1.2.3":"
Performance release. Lazy-loads the widget for faster first paint, adds content-hash cache-busting, keeps the conversation alive across page reloads, and lets you configure three starter suggestion chips. Recommended upgrade for all users.<\/p>","1.2.2":"
Adds automatic guardrails (topic enforcement + prompt injection protection), a refreshed brand launcher icon, clearer admin page names, and hardens admin output escaping. Recommended upgrade for all users.<\/p>","1.1.1":"
Upgraded AI model, fixed variable product add-to-cart, improved widget positioning and AI response quality.<\/p>","1.1.0":"
Significantly improved product search \u2014 the AI chatbot now finds products much more reliably across a wide range of customer queries.<\/p>","1.0.0":"
Initial release of Trill AI Chat Lite.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3482330,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3482330,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3510435,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3510435,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","1.1.0","1.1.1","1.2.0","1.2.3","1.2.4","1.2.5","1.2.6","2.0.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3549745,"resolution":"1","location":"assets","locale":"","width":920,"height":1114},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3549745,"resolution":"2","location":"assets","locale":"","width":3082,"height":1628},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3549745,"resolution":"3","location":"assets","locale":"","width":1524,"height":1672},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3549745,"resolution":"4","location":"assets","locale":"","width":844,"height":1108},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3549745,"resolution":"5","location":"assets","locale":"","width":920,"height":1114},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3549745,"resolution":"6","location":"assets","locale":"","width":3076,"height":1172},"screenshot-7.png":{"filename":"screenshot-7.png","revision":3549745,"resolution":"7","location":"assets","locale":"","width":3050,"height":1630},"screenshot-8.png":{"filename":"screenshot-8.png","revision":3549748,"resolution":"8","location":"assets","locale":"","width":1408,"height":1490}},"screenshots":{"1":"Cart-aware chat \u2014 Robin sees the basket on every message. The visitor asks \"what's in my cart?\" and gets an accurate, real-time summary with totals and a checkout shortcut.","2":"Revenue analytics dashboard \u2014 four KPI cards on the Trill Chat dashboard: chats started, orders completed, orders attributed to chat, revenue from chat. Switch between 7 \/ 30 \/ 90 day windows.","3":"Page content indexing \u2014 the new Settings \u2192 Content tab. Pick which pages Robin reads (FAQ, shipping, returns, contact, custom). Auto-reindex on save, plus a manual \"Reindex now\" button.","4":"Verified order tracking \u2014 Robin answers \"Where's my order?\" only after verifying identity (WordPress login or email match) and returns plain-language status with a view-order link.","5":"Smart lead capture \u2014 when a product is out of stock or a shopper hesitates on price, Robin offers to take their email with an audited consent line.","6":"Leads admin page \u2014 every captured email with intent, status, captured-at, mark-contacted and erase actions. Includes a one-click CSV export for downstream tools.","7":"Settings \u2192 Privacy tab \u2014 configurable retention (default 365 days), privacy policy URL, custom notice text. DSAR + erasure links to WordPress's native Tools \u2192 Personal Data screens.","8":"Storefront chat widget answering a product query \u2014 interactive product cards with prices, stock and one-click AJAX add-to-cart. Mobile-friendly, theme-agnostic."}},"plugin_section":[],"plugin_tags":[191735,11133,45369,5183,286],"plugin_category":[41,45],"plugin_contributors":[257625],"plugin_business_model":[],"class_list":["post-283856","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chatbot","plugin_tags-cart-recovery","plugin_tags-order-tracking","plugin_tags-product-search","plugin_tags-woocommerce","plugin_category-communication","plugin_category-ecommerce","plugin_contributors-trillai","plugin_committers-trillai"],"banners":{"banner":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/banner-772x250.png?rev=3510435","banner_2x":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/banner-1544x500.png?rev=3510435","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/icon-128x128.png?rev=3482330","icon_2x":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/icon-256x256.png?rev=3482330","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/screenshot-1.png?rev=3549745","caption":"Cart-aware chat \u2014 Robin sees the basket on every message. The visitor asks \"what's in my cart?\" and gets an accurate, real-time summary with totals and a checkout shortcut."},{"src":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/screenshot-2.png?rev=3549745","caption":"Revenue analytics dashboard \u2014 four KPI cards on the Trill Chat dashboard: chats started, orders completed, orders attributed to chat, revenue from chat. Switch between 7 \/ 30 \/ 90 day windows."},{"src":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/screenshot-3.png?rev=3549745","caption":"Page content indexing \u2014 the new Settings \u2192 Content tab. Pick which pages Robin reads (FAQ, shipping, returns, contact, custom). Auto-reindex on save, plus a manual \"Reindex now\" button."},{"src":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/screenshot-4.png?rev=3549745","caption":"Verified order tracking \u2014 Robin answers \"Where's my order?\" only after verifying identity (WordPress login or email match) and returns plain-language status with a view-order link."},{"src":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/screenshot-5.png?rev=3549745","caption":"Smart lead capture \u2014 when a product is out of stock or a shopper hesitates on price, Robin offers to take their email with an audited consent line."},{"src":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/screenshot-6.png?rev=3549745","caption":"Leads admin page \u2014 every captured email with intent, status, captured-at, mark-contacted and erase actions. Includes a one-click CSV export for downstream tools."},{"src":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/screenshot-7.png?rev=3549745","caption":"Settings \u2192 Privacy tab \u2014 configurable retention (default 365 days), privacy policy URL, custom notice text. DSAR + erasure links to WordPress's native Tools \u2192 Personal Data screens."},{"src":"https:\/\/ps.w.org\/trill-ai-chat-lite\/assets\/screenshot-8.png?rev=3549748","caption":"Storefront chat widget answering a product query \u2014 interactive product cards with prices, stock and one-click AJAX add-to-cart. Mobile-friendly, theme-agnostic."}],"raw_content":"\n
Trill AI Product Chat for WooCommerce \u2014 the AI shopping assistant that turns chat into measurable revenue.<\/strong><\/p>\n\n Trill AI Chat Lite adds a friendly, store-aware AI chat to your WooCommerce site in under 5 minutes. Robin \u2014 the AI assistant \u2014 answers shoppers in natural language using your real catalogue, your real page content, the current cart, and verified order data. The merchant gets a dashboard that proves revenue from chat. Free forever, open source, GDPR-ready.<\/p>\n\n Plus GDPR conversation management<\/strong> wired into WordPress's native Tools \u2192 Personal Data flow: DSAR export, right-to-erasure, configurable retention, audited consent snapshots. No IP addresses are ever persisted.<\/p>\n\n Trill AI is built by Greensolutions Pioneers Limited, a UK-registered company (Companies House 15693716). We focus exclusively on AI products for WooCommerce \u2014 not a generic chatbot with a Woo plugin bolted on.<\/p>\n\n If you're a UK, US or EU store owner looking for AI chat that respects your data, your time and your budget, we'd love to hear what you think.<\/p>\n\n Read more on our blog:<\/p>\n\n Clean PSR-4 architecture, WordPress coding standards, filter hooks for customisation ( This plugin relies on the Trill AI API<\/strong> ( What data is sent and when:<\/strong><\/p>\n\n Service links:<\/strong><\/p>\n\n No personal visitor data is collected or stored by the external service beyond\nwhat is strictly necessary to process the individual chat message. Messages are\nnot used for training AI models.<\/p>\n\n\n No OpenAI, Anthropic or Google API key is required. Trill AI manages the AI provider for you.<\/p>\n\n\n Yes. Trill AI Chat Lite is a WooCommerce AI shopping assistant \u2014 it reads your WooCommerce product catalogue, your published pages, the current cart and the order history to answer shopper questions. It will not do anything useful on a WordPress site without WooCommerce installed and active.<\/p><\/dd>\n No. We manage the AI infrastructure via Trill Cloud \u2014 you do not need to create an account with OpenAI, Anthropic or any other provider. Just install, activate and go.<\/p><\/dd>\n On every chat turn the plugin reads the visitor's WooCommerce cart (items, quantities, line totals, cart subtotal and total) and injects a compact summary into the AI's context. Robin can then answer \"what's in my cart\", \"what's my total\", or \"help me checkout\" using real cart state \u2014 no hallucination, no asking the shopper to repeat what they already added. The cart context is sent fresh on every message, so it stays accurate even if the visitor adds or removes items mid-conversation.<\/p><\/dd>\n For registered customers, identity is verified through their WordPress login \u2014 they only see orders bound to their When Robin offers to take the visitor's email (out-of-stock notification, price-drop alert, etc.) the exact consent line shown to the visitor is snapshotted into the When The plugin includes a generous monthly conversation allowance, enforced server-side. Your admin dashboard shows a usage counter so you can track how many conversations you have used each calendar month.<\/p><\/dd>\n The chat widget remains visible but new shopper conversations are paused until the quota resets at the start of the next calendar month.<\/p><\/dd>\n Install Trill AI Chat Lite from the WordPress plugin directory, activate it, and open Trill Chat \u2192 Dashboard<\/strong>. The chat widget appears automatically on every page of your store. No API keys, no OpenAI account, no prompt engineering required \u2014 the plugin is ready in under 5 minutes.<\/p><\/dd>\n Yes, fully wired in. Greensolutions Pioneers Limited is a UK-registered company (Companies House 15693716) subject to UK GDPR and EU GDPR. The plugin auto-registers with WordPress's native Tools \u2192 Export Personal Data<\/strong> (DSAR) and Tools \u2192 Erase Personal Data<\/strong> (right to be forgotten) \u2014 so any data subject request from a visitor flows through the standard WP admin, with conversations + messages + leads cascaded automatically. Retention is configurable (default 365 days, clamped 7-3650). All messages are transmitted over HTTPS. No IP addresses are ever persisted. Chat data is never used to train AI models. See our Privacy Policy<\/a> for full details.<\/p><\/dd>\n Yes. Trill AI Chat Lite fully declares compatibility with WooCommerce HPOS \/ Custom Order Tables.<\/p><\/dd>\n Yes. Product cards display variable products with a price range and a \"View\" button that links to the product page, where shoppers can select their variation before adding to cart. Simple products use direct AJAX \"Add to Cart\".<\/p><\/dd>\n Yes. The chat widget is rendered as a fixed-position overlay and works with any properly coded WooCommerce theme. It has been tested with Storefront, Astra, Flatsome, OceanWP and Kadence.<\/p><\/dd>\n Yes. Go to Trill Chat \u2192 Settings<\/strong> to change the widget colour (any hex value), position (bottom-right or bottom-left) and welcome message. The widget adapts to your chosen brand colour automatically.<\/p><\/dd>\n The AI processes the chat messages a shopper sends and the product catalogue context needed to answer (product names, prices, descriptions, stock). No personal visitor data is collected or stored by the external service beyond what is strictly necessary to process each individual message. Chat data is never used for AI training.<\/p><\/dd>\n The widget interface is in UK English by default. The AI can understand and respond in many languages (Spanish, French, German, Italian, Portuguese and others). The plugin is fully translation-ready with a Yes. Use the The badge is opt-in and off by default<\/strong>. It only appears if you explicitly enable it in Settings, fully complying with WordPress.org plugin guidelines. There is nothing to remove unless you have turned it on.<\/p><\/dd>\n This plugin automatically detects a conflicting Trill AI build (e.g. a legacy full-featured edition) and deactivates itself to prevent conflicts. You only need one version active at a time.<\/p><\/dd>\n Yes, on WordPress 7.0 and higher. The plugin registers three abilities under the Example usage from another plugin or theme:<\/p>\n\n On WordPress 6.x the abilities simply do not register and the rest of the plugin works as normal.<\/p><\/dd>\nNew in 2.0 \u2014 five user-facing features<\/h4>\n\n
\n
Why store owners pick Trill AI Chat over generic AI plugins<\/h4>\n\n
\n
What Lite includes (free, forever)<\/h4>\n\n
\n
[trill_chat]<\/code> for embedding the chat trigger on any page or post<\/li>\n.pot<\/code> file (works with Loco Translate, WPML and similar)<\/li>\nBuilt for WooCommerce, by a UK SME<\/h4>\n\n
\n
Developer-friendly<\/h4>\n\n
trcl_localize_script_data<\/code>), and debug logging via WP_DEBUG<\/code>. No Composer dependencies, no external JavaScript libraries.<\/p>\n\nExternal Services<\/h3>\n\n
https:\/\/api.trillai.io<\/code>) as its\nsole AI processing back-end. The service is required for the plugin to function.<\/p>\n\n\n
\n
From the WordPress Plugin Directory<\/h4>\n\n
\n
Manual Installation<\/h4>\n\n
\n
\/wp-content\/plugins\/trill-ai-chat-lite\/<\/code><\/li>\nRequirements<\/h4>\n\n
\n
\n
Do I need a WooCommerce store to use this plugin?<\/h3><\/dt>\n
Do I need an OpenAI or Anthropic API key?<\/h3><\/dt>\n
How does the cart-aware feature work?<\/h3><\/dt>\n
How is order tracking kept private?<\/h3><\/dt>\n
wp_users.ID<\/code>. For guests, the plugin requires both the order number and<\/strong> an email that matches the order's billing email. A mismatch silently falls through to \"I need to verify your email\" instead of confirming or denying the order's existence, so the plugin never leaks order data to an unverified caller.<\/p><\/dd>\nHow is the lead capture consent stored?<\/h3><\/dt>\n
wp_trcl_leads<\/code> row alongside the email. If a future DSAR challenges the legitimate-interest basis the merchant can show what the visitor agreed to, verbatim, at capture time. Leads are managed from the Trill Chat \u2192 Leads admin page with CSV export.<\/p><\/dd>\nHow are orders attributed to chat conversations?<\/h3><\/dt>\n
woocommerce_thankyou<\/code> fires, the plugin records an order_completed<\/code> event and looks up any chat_started<\/code> events that share the same WooCommerce session customer ID within the last 24 hours. On a match, an order_attributed<\/code> event is written linking the order to the chat session. The dashboard then surfaces \"Orders from chat\" and \"Revenue from chat\" KPIs over a configurable 7\/30\/90-day window.<\/p><\/dd>\nHow many conversations does the plugin include?<\/h3><\/dt>\n
What happens when I exceed the monthly conversation quota?<\/h3><\/dt>\n
How do I add AI chat to my WooCommerce store?<\/h3><\/dt>\n
Is Trill AI Chat Lite GDPR-compliant?<\/h3><\/dt>\n
Does it work with HPOS (High-Performance Order Storage)?<\/h3><\/dt>\n
Does it work with variable and grouped products?<\/h3><\/dt>\n
Does it work with any WooCommerce theme?<\/h3><\/dt>\n
Can I customise the chat widget appearance?<\/h3><\/dt>\n
Does the AI see my customer data?<\/h3><\/dt>\n
Does it support multiple languages?<\/h3><\/dt>\n
.pot<\/code> file and works with Loco Translate, WPML and other translation tools.<\/p><\/dd>\nCan I embed the chat on a specific page instead of the whole site?<\/h3><\/dt>\n
[trill_chat]<\/code> shortcode to place a chat trigger on any page or post. Supports attributes: [trill_chat style=\"button\" button_text=\"Ask Robin\"]<\/code>.<\/p><\/dd>\nCan I remove the \"Powered by Trill AI\" badge?<\/h3><\/dt>\n
What happens if I have another Trill AI plugin installed?<\/h3><\/dt>\n
Does the plugin integrate with the WordPress Abilities API?<\/h3><\/dt>\n
trill-ai\/<\/code> namespace in the ecommerce<\/code> category:<\/p>\n\n\n
trill-ai\/search-products<\/code> \u2014 search the WooCommerce catalogue (input: query<\/code>, optional limit<\/code> 1-10). Public read access (mirrors wc_get_products()<\/code>).<\/li>\ntrill-ai\/get-store-context<\/code> \u2014 store metadata: name, currency, product count, top categories. Public read access (mirrors get_bloginfo()<\/code>).<\/li>\ntrill-ai\/get-conversation-summary<\/code> \u2014 last N messages of a chat session by UUID (input: session_id<\/code>, optional limit<\/code> 1-50). Administrators (manage_options<\/code>) always allowed; visitors must pass a valid UUID, matching the existing \/wp-json\/trcl\/v1\/conversation\/{session_id}<\/code> REST endpoint posture.<\/li>\n<\/ul>\n\n$ability = wp_get_ability( 'trill-ai\/search-products' );\nif ( $ability ) {\n $results = $ability->execute( [ 'query' => 'blue t-shirt', 'limit' => 5 ] );\n}\n<\/code><\/pre>\n\nI found a bug or have a feature request.<\/h3><\/dt>\n